I shut my laptop while it was on and an hour later when I opened it the screen went black and it was hotter than usual. I restarted it and now it loads a screen that asks if I want to run repair or start it normally. When I click run repair which is recommended, it just goes back to this screen. When I start normally it opens the Microsoft windows screen with the loading bar. However, it freezes on this screen every time. (Even when I try starting it in safe mode.)I tried safe mode and nothing happened. Need your urgent attention on this issue.

peter_heath

asked on 24th Jun 2011 | 1 Answers | Answer It!

uttam

answered on 24th Jun 2011 | |

You said that you shut the laptop, does this mean you left it powered on but just closed the screen lid? It’s not clear from your statement. I guess this is what you are trying to say. It is quite possible that system got over heated and it shut down or restarted and some files got corrupted. You have also not mentioned what happened exactly when you select repair the computer, does it immediately restart and bring back you to the same screen, it proceeds, gives you some options and proceeds to repair and then after a normal restart, it comes back to this same screen. You have tried both the normal and the safe mode and none works. You have not mentioned what version of Windows you are running.

I would suggest you to select the Last know good Configuration in the menu if you have this option and see if it lets you get to Windows. If this does not work, you will have to use your Windows DVD to start a repair process. I will guide according to Windows Vista. In order to start the Windows Recovery Environment you must boot your computer off of the Windows Vista DVD that you purchased or that came with your computer. To start this process, insert the Vista DVD into your DVD drive and turn your computer on. Your computer will start and you should see your BIOS listing your hardware and other information. When that information is cleared, your computer will see that a bootable DVD is inserted and present a prompt saying Press any Key to boot so pres any key immediately.

After you press the key, you should hear your DVD reader spinning up and then you will see a black screen with a white status bar at the bottom stating Windows is loading files.... After a while, the status bar will turn completely white and you will see a screen stating that Windows is loading. The Windows Setup environment will continue to load and when finished you will be
Given some options so select accordingly. As we want to repair the computer, you should click on the Repair your computer option. This will bring you to a new screen where the repair process will look for all Windows Vista installations on your computer. When done you will be presented with the System Recovery Options dialog box. Select the Vista installation you would like to repair and if there are drivers you need to load in order for Vista to access any of your drives or other components , then you should click on the Load Drivers button to load them. When ready, press the Next button to continue. Let the repair finish and you should be able to get to Windows.

Here’s to Good Karma