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garry-marschke

I was using Picasa, on an XP system, the screen froze, couldn't do a thing, had to press restart button on front of PC, and it froze on the black starting screen, 5 or more times, I pulled out the plugs, then it seemed to start normally, froze again, I left it for ten minutes and got through to windows, but then it said I had to get to wer.microsoft.com to download some engine that was needed. Some moments on from this, I noticed it has lost sight of the second hard drive... Any thoughts?

asked on 6th Aug 2011 | 1 Answers | Answer It!


uttam

This website is related to collecting information through Windows Error reporting. I would advise you to boot to safe mode or last know good configuration by pressing the F8 key at system boot up. From the advance menu, select one of these options and see if it helps. If it goes to the desktop try to use system restore. Else you will have to use the Windows XP media to run a Windows repair. You can follow these steps for repair:

• Set your first boot device in the Bios to CD-Rom. Insert your Windows XP CD, save the bios settings and exit. Soon "Press any key to boot of CD" will appear on the screen, hit the space bar to continue.
• Now setup will inspect your hardware and software, it then will load various files required for the repair. Just wait and be patient, this may take a few moments.
• Soon a menu will appear (as pictured below), press enter to continue.
• Now the "End User Agreement" Press "F8" if you agree, "ESC" if you don't.
• You will now have to select the installation you wish to repair. Usually there is only one, but sometimes, there may be 2 or more (i.e. you have done a parallel install to resolve a problem), use the up/down arrow key to select the install, and then press "R" to continue.
• Setup will now examine the disk be patient, it can take a few minutes.
• Setup will go through a percentage - 1 to 100%
• A screen will soon appear. Press "F3" to continue
• Now setup will reboot system, wait 15 seconds or just press enter.
• Now it is time to see if this has solved your problems.


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