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companies like Microsoft , Norton ,Mcafee , Kaspersky etc use encrypted online scans , It means it is completely safe and you can use it without any security treat. Online scans are being used widely these days so you can use it without any worry. Many IT support companies are using online scans to provide solutions to their clients. If you are unable to remove viruses from your computer then restart it in safe mode with networking * press F8 key when you start the computer after main screen and select safe mode with networking from windows advanced options and press enter. Now update your security software virus definition and initiate full scan of your computer. sometimes it happen when computer is infected with spywares and malwares antivirus cannot detect them. In this case you can download and install any antispyware software like malwarebytes , superantispyware , Spy bot etc. They are free and effective. Install and update it, initiate full scan with antispyware software. After scan restart the computer in normal mode. Hope for better result.

Here’s to Good Karma