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  • play_boy_722

    When i turn on my laptop normally, at the start up page it shows "microsoft mobile pc presentation adaptability client stopped working" and a blank screen, but when i turn on in safe mode with networking it work perfectly but without sound. How do i solve this problem?
    When i turn on my laptop normally, at the start up page it shows "microsoft mobile pc presentation adaptability client stopped working" and a blank screen, but when i turn on in safe mode with networking it work perfectly but without sound. How do i solve this problem?

    Category : Operating System

    asked on 31st Jan, 2012 | 1 Answers | Log in to answer

sajeesh
ans

The error message usually follows a failed attempt to install Vista Service Pack 2. If the system works fine in safe mode, it indicates that a program, driver or service that is supposed to run in normal mode (but not in safe mode) is causing the problem.

If the problem started recently, you can perform a system restore from safe mode to revert the system’s settings to a point before the problem started. To access the system restore wizard, click Start and type ‘system restore’ in the search field.

If that does not work or you do not want the system settings to be restored, you can perform clean boot troubleshooting to narrow down the cause and then uninstall/repair the software causing the problem.

1. Type ‘msconfig’ in start-search and hit enter.
2. On the System Configuration window, click on the startup tab.
3. Click on ‘disable all’ at the bottom right.
4. Now click on the services tab on the top.
5. Ensure that you have a check mark in the box “Hide All Microsoft Services”.
6. Click on ‘disable all’ at the bottom right.
7. Save changes and restart the computer in the normal mode.
8. If the issue is resolved, you will need to enable the programs you disabled (one lot at a time) and restart each time to figure out which one was causing the problem.

Note: you can refer to http://support.microsoft.com/kb/929135 for the strategy you need to follow.

Once you find out the program, you can either uninstall it or contact its manufacturer and get an updated version if available.

Hope it helped. Let us know in either case.

Here’s to Good Karma

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