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  • neva-bronstein

    When I play a CD In Windows Media Player 11, an error message is coming, which states that Windows Media Player cannot play the file because there is a problem with your sound device. How to troubleshoot this error?

    Category : Applications

    asked on 27th Sep, 2011 | 1 Answers | Log in to answer

uttam
ans

There may be some issues with the sound Device in your system so lets first try to take care of it. First uninstall the audio driver from the Device Manager and Add or Remove Programs

a. Click Start, and then click Control Panel.
b. Click System, click the Hardware tab, and then click Device Manager.
c. Under Sound, video and games controller, check the sound card that is listed.
d. Right-click the sound card, and then click Uninstall Driver.

To see if an updated driver is available, use Windows Update or go to the sound device manufacturer's website. Follow these steps to do the same:

a. Click Start, and then click Control Panel.
b. Click System, click the Hardware tab, and then click Device Manager.
c. Under Sound, video and games controller, make sure that the sound card is listed.
d. Right-click the sound card, and then click Update Driver to install the latest driver.
e. Visit the Web site of the sound card manufacturer to determine whether a newer version of the driver is available to download. Install the downloaded driver. Restart the computer and try to use WMP again.



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