Processing your request, Please wait....

You have not provided the version your are using for Norton product, I am providing the steps for Norton AV 2007. For restoring a file from Quarantine using Norton AntiVirus 2007:

STEP 1 Open the Antivirus Console

STEP2 Turn off Auto-Protect

1 Start Norton AntiVirus. If Norton AntiVirus is installed as part of Norton SystemWorks or Norton Internet Security, then start that program.
2 Click Settings.
3 Click Auto-Protect, and then click Turn Off.
4 Choose a duration of 15 minutes and click OK.

STEP 3 Restore the file from Quarantine

1 Click Task & Scans.
2 Click Manage Quarantine Items.
3 Click Go to Quarantine.
4 Select the item you want to restore and click More Details.
5 Click Restore Item or Restore Risk.
6 Click Yes.
7 Click Close.
8 Close the Security History window.

STEP 4 Add the file to exclusions

1 Click Settings.
2 Click Auto-Protect, and then click Configure.
3 In the left pane, click Scan Exclusions.
4 Under "Which disks, folders, or files to exclude from risk scanning", click New.
5 Click the folder icon.
6 Browse to the location of the file which you have restored from Quarantine.
7 Select the file and click OK.
8 Click OK.
9 Under "Which disks, folders, or files to exclude from Auto-Protect scanning", click New.
10 Click the folder icon.
11 Browse to the location of the file which you have restored from Quarantine.
12 Select the file and click OK.
13 Click OK.
14 Click OK to close the Virus and Spyware Protection Options window.

STEP 5 Turn on Auto-Protect

1 Under Settings tab, click Auto-Protect.
2 Click Turn On.
3 Close your Norton program.



Here’s to Good Karma