On my Windows 7 laptop, there is a file that is again and again detected by the AVG program as being virus infected but the malware is not removed or quarantined. Why is this happening, plz help.

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lance-usry

On my Windows 7 laptop, there is a file that is again and again detected by the AVG program as being virus infected but the malware is not removed or quarantined. Why is this happening, plz help.

asked on 19th Sep 2011 | 1 Answers | Answer It!

uttam

answered on 5th Oct 2011 | |

There may be multiple instances of this file at different locations. First update the AVG and then restart the computer in safe mode and then run a full system scan. Check the location of this file and search all such locations. You can manually delete this file and restart in normal mode and check if the issue is resolved.

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