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One of the fundamentals of Word is that all its main settings are in a file named normal.dot. (In Word 2007 and Word 2010 this file is called normal.dotm.) Every time you make a change to Word's settings, such as changing the default font (Times New Roman) to a different one the change is stored in normal.dot so that your preferred alphabet will come up each time you open Word in the future. Deleti g this file helps many times to fix Word Issues.
Before you can delete the file, however, you first must find it. And it's not in the same place on all computers.
• Click on Start>Search>All Files & Folders and type normal.dot into the "Name or Partial Name:" field. (Typing normal.dot will also find normal.dotm in Word 2007 and Word 2010).

• Next click on Advanced Options and be sure that Search System Folders and Search Subfolders are checked, along with Search Hidden Files & Folders.

• Also, the "Look In:" field should be set to your main hard drive (usually Local Disk C:) rather than to an individual folder, such as "My Documents."
It's not uncommon to find multiple copies of normal.dot, so wait till the search has finished before deleting anything. When all the files have appeared they can be deleted by left-clicking them and pressing your DELETE key. Alternatively, you can select them and click the toolbar's red X. Or you can right-click them and choose DELETE on the popup menu.

Please note that normal.dot cannot be deleted if any Word documents are open. Word must be closed in order to perform this action. After all copies of normal.dot have been purged you can reopen Word, which will go looking for the file. When it isn't found the program will simply recreate it with all of Word's original settings. Once done, try to Open the Word again.


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