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Laptop Shuts Down
My Acer Aspire 7520 [u]shuts down, loses power 5 - 25 seconds after powering on.[/u] :(
It started when I was playing a video game and the laptop suddenly shut down. I thought it was overheating, so I let it cool down. About an hour later I turned it on and it boot normally, but 45 min. later the laptop shut down again. Next time I tried, it turned off 20, 5 minutes, then 30, 20 seconds later. In those 20 s after pressing the power button no errors or beeps occur, just the Acer logo screen. I even get past Acer logo sometimes or go to Bios password prompt if i press F2, just before laptop powers off. This all happened in the course of a few hours, laptop was working fine beforehand, no overheating (think so cause games lagged when laptop was overheating previously). If I turn it on again, just after it powered off, the laptop shuts down in 7 seconds, as opposed to 25 seconds if i leave it alone for a while. Also, according to task manager CPU and RAM usage is normal when shut down happens.

[b]Tried[/b]
Cleaning out the fan and the heat sink (wasn't that much dust).
Applying new silver thermal grease to CPU and GPU after removing the old one.
Powering on with only one RAM stick, then only the other.
Powering on without the battery, only on AC power. Then only with the battery in.
Removing Hard Drive.
Powering on while putting pressure to the middle of the keyboard (read that this might pop the CMOS battery to it's slot if that's the problem).
Pressing the power button for 1 min.

There are a lot of people with Acer Aspire 7520 who have powering on and off in endless loop problem. Supposedly GPU reflow helps. I don't think my problem is the same, though because my laptop shuts down and doesn't restart. Also, my screen is working.
This is the only computer I have. Any help or tips would be greatly appreciated.

Laptop
brand:Acer,category:PC Laptops,operating system:Windows 7

Hardware
Brand:Acer,Category:Motherboard

asked on 24th Oct 2011 | 1 Answers | Answer It!


uttam

You have tried almost all steps that is required in such cases but the issue still persists. I would advise for a motherboard replacement in such cases. If your system is under warranty, you can contact Acer support and setup RMA for the replacement.



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More Q & A, Solutions and Videos
DISCLAIMER: Spelling and grammar impaired.I think i spelled that right. Processor: Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz, 2497 Mhz, 4 Core(s), 4 Logical Processor(s) installed memory: 8.00GB (3.24 GB usable) <--dont ask X86 (ddr2) system type: 32-bit operating System OS: Version 6.1.7601 Service Pack 1 Build 7601 System Manufacturer: Gateway <---might be the issue :) System Model: FX7026 System Type: X86-based PC Hardware Abstraction Layer: Version = "6.1.7601.17514" ~~~~~~~ motherboard: intel corp DG33SXG2 chipset p35/g33/g31 SMBIOS Version 2.4 BIOS: intel corp. DPP3510J.86A.0437 <--- issue...this bios seems to be for the DG33bu but even worst it is for vista/xp http://downloadmirror.intel.com/15063/eng/DG33BU_SpecUpdate04.pdf ~~~~~~~~~ video card: (bfg tech) GeForce gts 250... not that it matters i have it overclocked to core:750 shader: 1836 memory:1120, Usually it maintains a temp of 45 in idle,75-80 in game max setting. but at time of error it was factory set. yes, i know that is a bit on the hot side. ---------------------------------------------------------------------------------------------------------- Two weeks ago i could run Skyrim (game, only using it as a base for performance diff) on full detail with a good number of mods. Not any issues, aside from moments of lag from graphics jump/FPS. i moved the computer into a different room. There was no dropping or banging around of unit. On reboot i get the blue screen of death...(this is the actual screen shot i took) http://i43.photobucket.com/albums/e359/intellectualjoke/get-attachmentaspx.jpg I reboot and first off i get "" the AA number has not been programmed on the system. press the enter key to continue.". (actual failed picture of error, ignore flash, you get the idea. also ignore the nastyness of the monitor, my computer wasnt working so roomie wanted to swap till it was fixed. i dont even want to think about what is on it.) http://i43.photobucket.com/albums/e359/intellectualjoke/2012-01-11_22-34-59_940.jpg After hitting enter it goes through bios. (these are not my start up or bios but what it should look like, more or less). First: http://i43.photobucket.com/albums/e359/intellectualjoke/images.jpg Then to: http://i43.photobucket.com/albums/e359/intellectualjoke/photo-4.jpg Then the normal windows7 boot screen. It then starts loading windows and freezes up. The freeze is quick and followed by a flash of the blue screen of death (says same thing as the previously linked blue screen) then reboots. Rinse and repeat. I tried as many things as my patients could handle to save that installation of windows, but alas, prompt functions are limited. In fact, i think it was in the "trying to save windows" phase that i caused my issues. I navigated to my c:\cabs file and re-installed what i thought was the proper bios. i have no idea why an improper copy would be there, specially considering it was the only one in there. It installed, but still no boot-up. so, i navigated to my partition and reformatted. Reformat went without a hitch, windows started up great and i don't notice much performance issue within the actual UI... well that are visually noticeable anyways. But, on first boot the AA error was still there and now i had a different bios load screen. (not mine, but is exactly like my new bios screen) http://i43.photobucket.com/albums/e359/intellectualjoke/Intel-DP965LT-bios-1.jpg Certain things wont load: -PCI simple communications controller -Different types of USB devices. I have video of all this but i can not upload them due to a MTP USB Device driver issue...it loads, it updates, but will NOT recognize the hardware. prior to issues everything was plug and play. Games CTD with no error message. not that skyrim is the most stable, but all my games CTD. the duration of time till CTD differs even within the same game same save spot. I know it isn't my video card running out of memory or overheating because i monitor everything in game with with EVGA Precision. This is my first forum post asking for help... ever. Usually Google is all i need. I let others swallow their pride and look like chromosome collectors while i sit back from the shadows and prosper . I have combed the forums for a solution. this issue is touched upon, hit and miss, but not with all the factors i am dealing with. My main question is, how do i wipe the bios on there out and load the new. Is there any diagnostic software out there? "easy bios delete and reinstall for those with just enough knowledge to be dangerous" maybe? i have tried: -(F2) under new bios and (f9) to factory, then save. -Clear the CMOS Using the Motherboard Jumper -Clear the CMOS by Reseating the CMOS Battery (left out for about 5+ hours) i traded a battery with another computer (different make and modle mainboard...but that was way after the fact. -using a number of registry clear/repair -tried a driver diagnostic tool and got all the drivers. it read the drivers were not there and even installed them. didn't work though, still reading bad in device manager. that goes for the PCI SCC I have heard about resetting bios to factory by taking the jumper out and the battery for an amount of time. but i am not sure there is a factory reset to go back to... or how long to do this for. This is the bios i believe i need http://support.gateway.com/us/en/product/default.aspx?partNumber=1015336R (under bios tab) i have downloaded both bios downloads there, but only those two. i am afraid to download any of the other stuff on the other tabs. when i do install the BIOS_Intel_DPP3510J.15A.0304_A_A i get (video from me...was only video under 20mb that i could email to myself via android) http://s43.photobucket.com/albums/e359/intellectualjoke/?action=view&current=2012-01-15_14-26-24_631.mp4 (ignore the puppies in the background, they were eaten shortly after production of this footage) The interesting thing is when i try an install the BIOS_Intel_DPP3510J.15A.0316_A_A (the other bios version) i get the same thing but the error code is 1301 and not 1283. i would greatly appreciate any assistance. thank you

asked on 18th Jan 2012 |
1 Answer
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