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Mackenzie

I just got a new HP Pavilion G Series laptop. Everything is working great except for one thing. There is this one website that I cannot login to. When I put my login and password info into the correct fields and click login, it just clears the info and stays on the same page. I can login from other computers though. Please help!

Laptop
category:PC Laptops,operating system:Windows 7

asked on 24th Apr 2012 | 1 Answers | Answer It!


sajeesh

If the website and your login credentials work on other computers, the issue is likely to be related to your browser settings, some add-ons or information like cookies etc. saved on your machine. Try resetting the browser you use to default settings. Here are the steps to reset Internet Explorer for instance:

1. Open Internet Explorer (make sure just one IE window is open).
2. Click ‘Tools’ and click ‘Internet Options’.
3. On the ‘Internet Options’ window, click the ‘Advanced’ tab.
4. Click ‘Reset’.
5. If you see a ‘Delete Personal Settings’ checkbox, make sure it is unchecked and click ‘Reset’ again.
6. Click ‘Close’ and click OK.

Reopen Internet Explorer and then try to login to the website again. In case you use another browser and you need help with resetting it, feel free to repost with the details.

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