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Doreen

I was just on line with a problem. My facebook games will not play, insisting that I need to download Adobe Flash Update, which your technician just helped me do. The first game worked but n... I was just on line with a problem. My facebook games will not play, insisting that I need to download Adobe Flash Update, which your technician just helped me do. The first game worked but no others will. My account # is 6113303942 and my case # is 201201285345665

Laptop
category:PC Laptops,operating system:Windows 7

asked on 28th Jan 2012 | 1 Answers | Answer It!


manas-hazar
ika

Hi, sorry for the trouble that you had to face. Our customer service (CS) team is currently working on the case and may contact you anytime soon to resolve the issue. Thanks.

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asked on 17th Dec 2012 | 1 Answer
Laptop Shuts Down My Acer Aspire 7520 [u]shuts down, loses power 5 - 25 seconds after powering on.[/u] :( It started when I was playing a video game and the laptop suddenly shut down. I thought it was overheating, so I let it cool down. About an hour later I turned it on and it boot normally, but 45 min. later the laptop shut down again. Next time I tried, it turned off 20, 5 minutes, then 30, 20 seconds later. In those 20 s after pressing the power button no errors or beeps occur, just the Acer logo screen. I even get past Acer logo sometimes or go to Bios password prompt if i press F2, just before laptop powers off. This all happened in the course of a few hours, laptop was working fine beforehand, no overheating (think so cause games lagged when laptop was overheating previously). If I turn it on again, just after it powered off, the laptop shuts down in 7 seconds, as opposed to 25 seconds if i leave it alone for a while. Also, according to task manager CPU and RAM usage is normal when shut down happens. [b]Tried[/b] Cleaning out the fan and the heat sink (wasn't that much dust). Applying new silver thermal grease to CPU and GPU after removing the old one. Powering on with only one RAM stick, then only the other. Powering on without the battery, only on AC power. Then only with the battery in. Removing Hard Drive. Powering on while putting pressure to the middle of the keyboard (read that this might pop the CMOS battery to it's slot if that's the problem). Pressing the power button for 1 min. There are a lot of people with Acer Aspire 7520 who have powering on and off in endless loop problem. Supposedly GPU reflow helps. I don't think my problem is the same, though because my laptop shuts down and doesn't restart. Also, my screen is working. This is the only computer I have. Any help or tips would be greatly appreciated.

asked on 24th Oct 2011 | 1 Answer

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asked on 20th Jun 2012 | 4 Answers
I am having a problem with a laptops touch pad. At least I assume that it is the touch pad. For some reason you will be typing something in a search bar or address bar, or even in a text document and the cursor will suddenly jump to another place on the page. For instance I have a search bar for google next to my address bar on firefox and I will start typing and the first half of what I type shows up in the google search bar and then suddenly for no reason it will jump to the address bar and finish whatever i am typing in the address bar. I am 99% sure that I do not touch the touch pad while typing. I have even go into the touch pad settings and messed with every setting I could think of that would possibly conflict such as sensitivity and scrolling. Any help would be appreciated. I am a mid to high end user and I am baffled by this problem, i have never encountered it before. I haven't done a driver reinstall yet, however I did have to use the system disc to do a clean install of windows and that did not fix the problem so I dont see how a driver reinstall would.

asked on 1st Apr 2012 | 1 Answer

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