Processing your request, Please wait....

The 169 address that you are getting is called a APIPA address and it may indicate no internet connection in your system. A feature of Microsoft Windows, APIPA is a DHCP failover mechanism. With APIPA, DHCP clients can obtain IP addresses when DHCP servers are nonfunctional. Such IP address may appear due to varied reasons like bad network adapter, wrong settings etc. I hope your ISP support has checked all settings related to Modem so am not mentioning these here. Please try the following steps:

(a) You have not mentioned how your computer is connected to the modem/router. If it is through a cable, make sure you reseat the cable, if you have a replacement cable, you can try this as well.
(b) Power cycle the modem/router, power it off for 30 seconds and then power it u
(c) Reinstall the Network card drivers with the help of the drivers CD that you have.
(d) If you are using Windows XP, Go to Start >> Run >> type CMD and hit enter.
type netsh winsock reset (hit enter)
type netsh int ip reset resetlog.txt (hit enter), restart the system and check
(e) Run a complete antivirus and anti spyware scan of your system.
(f) Disable security software for some time and restart system to see if it connects then check firewall settings afetr enabling back the security software.

Here’s to Good Karma