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carlene-huggett

Mozilla Firefox 6 installed on my Windows 7-based computer keeps getting redirected to other websites. This is happening with other browsers as well. Help !

asked on 11th Sep 2011 | 1 Answers | Answer It!


uttam

Usually, a re-directed web page is a sign of infection, either by a virus or malware (They aren't the same!) Spyware is easy to get, but hard to remove. Some of it even disables the anti-virus, or firewall, or the ability to get to download sites or to download more protection. If that is the case, the only way to add protection before a scan is to use another computer and burn the program itself to a CD or DVD. ( the '.exe' file - SAVE it)

Turn off your computer and don't use it until you have done scans several times in Safe Mode (Hit F8 several times as the computer screen first lights up, then use the arrow keys and Enter to get to Safe Mode) Re-boot into Safe Mode for each scan, with the CD/DVD in the drive so you can execute the anti-malware programs from there. Do not use a flash or thumb drive, since they could also get infected.

Once clean, remove all System Restore points (Start > Programs > Accessories > System Tools > System Restore > delete ...small, in left panel) before re-booting. This prevents any malware from re-installing itself. Of course, once you re-boot in Normal Mode, re-set a new System Restore point right away.


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