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Reason: Users should uninstall CA Parental Controls if the application files are corrupted. Solution: The solution to the problem Follow the instructions to uninstall CA Parental Controls if user has password: Step 1-Click on ‘Start’ button and then click on ‘My Computer’. Step 2-Double-click on ‘C:’ drive then click ‘Program Files’. Step 3-Double-click on ‘CA’ and then double-click on ‘CA Parental Controls’ Step 4-Click on ‘Punstall.exe’. Step 5- Ask customer to enter password if prompted for password. Step 6-Follow the on screen instructions. Step 7-Restart your computer system. Footnotes: If the uninstallation has failed then you can use an uninstaller to perform the task.