hi,i’m a network administrator and i’m experiencing a strange problem have 2 printers installed on a computer, and those 2 printers are shared,now,the node i’m currently working is the one with the problem, the printers where working fine, but suddenly i get this message 0×00000771 ERROR_PRINTER_DELETEDi really would like to find the solution to this problem.on the pc where the printers are installed everything is working fine, they are shared and they are printing.on this one,when i double click on one em,i get a dialog box that says the operation could not be completed error 0×00000771the printer status in Devices and printers is: Unable to connect

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randolph-darity

hi,i’m a network administrator and i’m experiencing a strange problem have 2 printers installed on a computer, and those 2 printers are shared,now,the node i’m currently working is the one with the problem, the printers where working fine, but suddenly i get this message 0×00000771 ERROR_PRINTER_DELETEDi really would like to find the solution to this problem.on the pc where the printers are installed everything is working fine, they are shared and they are printing.on this one,when i double click on one em,i get a dialog box that says the operation could not be completed error 0×00000771the printer status in Devices and printers is: Unable to connect

asked on 13th Jul 2011 | 3 Answers | Answer It!

uttam

answered on 13th Jul 2011 | |

You have not stated which Operating system you are using and the printer model. I believe the error that you are encountering is due to communication error. Please try the following steps:

(a) Check for any error state of the printer.
(b) Check for network access rights and credentials.
(c) Update the driver as per compatibility of the OS.
(d) Check the spooler services and their dependencies.
(e) Under network resources, see if you can find this printer as shared.

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randolph-da
rity

In response to uttam´s comment on 13th Jul 2011 | answered on 13th Jul 2011 | |

uttam ,
Thanx for quick response , I am working on windows XP client machine controlled by windows server 2010. All nodes are working fine with this printer. The printer is HP M1536.

Thanks Ran

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uttam

In response to uttam´s comment on 13th Jul 2011 | answered on 13th Jul 2011 | |

Thanks for the additional information. Please Go to start / run and type services.msc, Locate print spooler service, Double click to open and click stop service

Locate your spool folder for the printer
C:\WINDOWS\system32\spool\PRINTERS

See if there are any files there, specifically we are trying to find two files one with .spl (the print spool file) and .shd (its shadow file), If you find them, delete them (these two files) they are jammed print jobs which prevent your printer from functioning. Go back and restart print spooler service, ensure its startup behavior is set to automatic. Restart computer and see if printer works.

Here’s to Good Karma

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