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deboo

Audio driver from manufacturer website won't install on Benq Joybook Lite U102I got this joybook as second-hand. It did have Win XP and all the drivers installed, when I got it (though no restore partition). But, it had viruses, so I reinstalled by copying my XP CD to a USB pen drive. I also downloaded all the drivers from the Benq website here. You can see that the page says "audio driver for windows xp", but after downloading the big 57 MB file, I saw that it didn't have any WinXP folder, though it does have Vista folder. The setup fails when run on this XP netbook. I've also tried downloading from another of Benq's websites but the same thing happens and the XP folder or drivers are missing. I wonder how the previous user installed the drivers, but he's unaware of it. Can someone please help me get sound on this netbook up and running? Regards, Deboo

asked on 17th Sep 2011 | 2 Answers | Answer It!


uttam

Normally, if there is no Win XP folder, this may mean wither the manufacturer does not support the XP in this product or the driver is generically available with the default OS. When you are trying to install the realtek drivers, I have seen the image link sent by you, its giving “”Install Realtek HD Audio Driver Failure!! [Error Code :0xE0000227]””.

I guess there may be conflict with the Universal Audio Architecture (UAA) High Definition Audio class driver. Lets try this:

• Launch device manager by pressing WINDOWS LOGO together with PAUSE button on your keyboard
• Go to HARDWARE tab and click on DEVICE MANAGER button
• Expand system devices
• Right click on Microsoft uaa bus driver for high definition audio and uninstall it
• Now try to install the Benq or the realtek drivers and check.


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raspalxsmai
l-com

Uttam, thanks a lot. This solution worked.

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