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You have not provided any details of the printer model. Since when are you getting this error? Any of the following issues can cause this issue:

• The paper trays are empty or overloaded.
• The paper is curled.
• The print side, or shiny side, of the paper is not loaded in the tray face down. For photo paper, always load the rougher side of the paper facing up.
• The paper is too slick for the product.
• The paper might not be engaged with the feed rollers.
• The paper-width guide is pressed against the paper stack too tightly.
• The paper tray is not completely inserted into the product.
• The paper settings in the print driver do not match the paper loaded in the paper tray.
• The rubber paper-feed rollers are dusty.

Please try these steps:

-Reset the product
1. Press the Power button to turn on the product.
2. With the product turned on , disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button to turn it on.
• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

-Check the condition of the paper, and then reload it

1. Replace any ripped, dusty, wrinkled, or bent paper.
NOTE: Use only plain, white, unused paper in the product until you resolve the issue.
2. Make sure that all of the paper in the tray is the same size and type. Never load mixed types of paper at the same time.
3. Tap the stack of paper on a flat surface to align the edges.
4. Make sure that the stack of paper has at least 10 sheets and no more than 25 sheets of paper.
NOTE: Do not load too much paper in the product.
5. Insert the stack of paper into the product, and then gently push the paper guides snugly against the paper. Make sure that the paper is fully inserted into the product.
6. Try printing again. If the issue is not resolved, try loading different brands of paper and different types of paper, one type at a time. Then try printing again.
• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

-Adjust the paper settings in the print driver

The paper settings in the print driver must match what is loaded in the tray.

1. Open the document that you were trying to print when the issue occurred.
2. Click File , and then click Print . The Print dialog box opens.
3. Click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties , Options , Printer Setup , Printer , or Preferences .
4. Click the tab that provides paper type and size settings. The tab might be Features or Paper/Quality .
5. From the Size is drop-down menu, select the paper size that matches the paper in the tray.
6. From the Type is drop-down menu, select the paper type that matches the paper in the tray.
7. Click OK , and then click OK again to print the document.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

- Clean the paper rollers

Follow these steps to clean the paper rollers.
1. Press the Power button to turn off the product.
2. Disconnect the power cord from the rear of the product.
3. Remove the rear access door.




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