This is a following-up question asked yeasterday 11.11. About: a PSD-file which can not be opened anymore. I\’ll try my best to be more specific. I made a PSD-file in the Photoshop version called CS4. As I was informed by the previous answer the file might be corrupted. I would believe so as well, however as I choose the \’open\’ obtion i Photoshop CS4, and just like in fx. Word, a window shows up and I can choose a file to open. In this window, however I can see a preview in a smaller window of what the PSD-file looks like. But when I try to open it, it starts reading the photoshop format, then stops and show a message saying: Could not complete your request because the file is not compatible whit this version of Photoshop. I find that very confusing since I used that spicific program to make this PSD-file and nothing else. And if the file was currupted, Photoshop usually can\’t show a preview of the file. I have tried a newer version of Photoshop but it gave me the same message. I hope at least a possebiity to print the file, if it is possible. The progam itself works fine with other PSD-files I’ve made. The PC: Every time I open it it says it can’t read my profile settlings. Things happen like: my chosen background won’t show up, the shortcuts is no longer there, and I can’t change anything like leaving a shortcut in the deskshop, because as I open it again it is all removed, again. It is not a part of my question, but only an information. I thought it might have something to do with my problem.

Lina Katrine

This is a following-up question asked yeasterday 11.11.
About: a PSD-file which can not be opened anymore.

I\'ll try my best to be more specific.
I made a PSD-file in the Photoshop version called CS4. As I was informed by the previous answer the file might be corrupted.
I would believe so as well, however as I choose the \'open\' obtion i Photoshop CS4, and just like in fx. Word, a window shows up and I can choose a file to open. In this window, however I can see a preview in a smaller window of what the PSD-file looks like.
But when I try to open it, it starts reading the photoshop format, then stops and show a message saying:
Could not complete your request because the file is not compatible whit this version of Photoshop.
I find that very confusing since I used that spicific program to make this PSD-file and nothing else. And if the file was currupted, Photoshop usually can\'t show a preview of the file.
I have tried a newer version of Photoshop but it gave me the same message.

I hope at least a possebiity to print the file, if it is possible.
The progam itself works fine with other PSD-files I've made.
The PC: Every time I open it it says it can't read my profile settlings. Things happen like: my chosen background won't show up, the shortcuts is no longer there, and I can't change anything like leaving a shortcut in the deskshop, because as I open it again it is all removed, again.
It is not a part of my question, but only an information. I thought it might have something to do with my problem.

Desktop
category:PC Desktop,operating system:Windows XP

Software
Category:Graphic Publishing and Multimedia

asked on 12th Nov 2011 | 1 Answers | Answer It!

uttam

answered on 12th Nov 2011 | |

Thankyou for getting back to us with the details of the issue. One of my know persons was also facing the same issue and what he tried was to use another pain program named SAI Paint tool from
http://sai.detstwo.com/sai/ and his corrupted PSD file opened there successfully! So what he did was to rename the file I this new software and then when he opened this new renamed file back in his system with CS3 software, it opened! I understand that if the file was corrupted, the preview will also not show up. Few other steps that worked for others are listed here:

(a) Try to disable firewall temporarily.
(b) Try to use the file saved locally, if it was saved on network.
(c) Reset the CS4 preferences.
(d) Try installing any missing fonts in CS4
The symptoms that you have mentioned at the end has also to be taken care of. First of all update the antivirus/ anti spyware software installed in your system and run a full system scan, there may be malware in your system that may be casing all this. Regards profile errors, I would suggest you to first backup all data and then create new profile.

To create a new user profile on the workgroup computer, follow these steps:

1. Log on as the Administrator or as a user with administrator credentials.
2. Click Start, and then click Control Panel.
3. Click User Accounts.
4. Under Pick a task, click Create a new account.
5. Type a name for the user information, and then click Next.
6. Click an account type, and then click Create Account.

To copy files to the new user profile, follow these steps:

1. Log on as a user other than the user whose profile you are copying files to or from.
2. In Windows Explorer, click Tools, click Folder Options, click the View tab, click Show hidden files and folders, click to clear the Hide protected operating system files check box, and then click OK.
3. Locate the C:\Documents and Settings\Old_Username folder, where C is the drive on which Windows XP is installed, and Old_Username is the name of the profile you want to copy user data from.
4. Press and hold down the CTRL key while you click each file and subfolder in this folder, except the following files:
o Ntuser.dat
o Ntuser.dat.log
o Ntuser.ini
5. On the Edit menu, click Copy.
6. Locate the C:\Documents and Settings\New_Username folder, where C is the drive on which Windows XP is installed, and New_Username is the name of the user profile that you created in the "Create a New User Profile" section.
7. On the Edit menu, click Paste.
8. Log off the computer, and then log on as the new user.

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Here’s to Good Karma