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bruce_damato

Hi, I am a system administrator and need a favor from you guys, We have 10 computers connected in LAN all running windows XP pro file and printer sharing is on, all computers can communicate to each other without any problem. We have got a new computer with windows 7 and it’s not communicating to any of the windows xp computer. None of the network drivers are visible in the windows 7 and it’s unable to print from the printer. I have checked almost all the options but couldn’t rectify the issue. BTW what could be the issue? Any help is appreciated. Regards Bruce

asked on 23rd Jun 2011 | 3 Answers | Answer It!


uttam

You are a administrator so I guess you must have tried many steps to get around this issue. You have said that network drivers are not visible, do you mean in Device Manager, there is no Network option? If no, check hardware, is it disabled in BIOS? If no, did you try to install the network drivers and then what happened? Also you have not mentioned that if the printer a network printer and is it directly connected to Win7 system or to any Windows XP system? These parameters are important while reviewing your situation. I guess we can focus here on the networking issue in the Windows 7 first. Try some of these steps you have not tried:

(a) Check the firewall and see if any blockage is mentioned regards networking.
(b) Try an expansion card and see if Windows recognizes it.
(c) Flash the BIOS
(d) Install the TCP/IP again



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bruce_damat
o

Hi Uttam,

Thanks for ur prompt response however i have already tried all these steps. I am sorry i mentioned network drivers it's actually network drives that has been mapped. It's brand new computer there i don't think it has some port blockage. There is no security software installed yet. Do you have any more suggestions for me. I really appreciate your valuable response.

Thanks
Bruce.


uttam

Oh that’s fine; I suggested some steps as per the network card. So going by what you have mentioned till now, it looks primarily to be a network issue. I will provide some more suggestions based on the picture I have about your network:

(A) First make sure the windows 7 machine has a password based login.
(B) Try to disable ipv6 in Win7 machine and see if it makes any difference.
(C) Check if LLDP services is running in all XP machines.
(D) Is the Workgroup same, are they all a part of it and is the router issuing the IP address to all in the same subnet? Can you ping the router?
(E) On the Windows 7 machine go into Control Panel \ All Control Panel Items \ Network and Sharing Center then click on Change advanced sharing settings. You will want to verify the following settings under Advanced Sharing Settings for the Home or Work and Public profile: network discovery and all other sharing options need to be enabled.
(F) If you want any user to have access the public shares turn off password protection. This is located in Advanced Sharing Settings toward the bottom of the list. If you want to keep it enabled make sure there is a log in account for the other XP machines and they have a password.

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